Emotional Intelligence within coaching and mentoring
Both coaching and mentoring require good use of emotional intelligence, which is often referred to as EQ, in order to understand and interpret the emotions and feelings of the mentee or coachee. Understanding of emotional intelligence has advanced considerably over recent years and there are certain techniques and skills which can be developed in this field.
Coaches and mentors are often seen as role models and should recognise the importance of their own behaviours. Behaviours may be seen as an indication of personal values and beliefs and the coach or mentor is seen as a role model to the learner.
In both coaching and mentoring there is usually a place for goal setting. The coach or mentor may assist the goal setting process, whether this relates to short term goals to support the development of specific skill or longer terms goals related to career or personal development.
Depending on the context and purpose of the coaching or mentoring relationship there may be a role in supporting the learner to consider issues of achieving a life balance. A model and tool to support discussion and consideration of this is provided in section 4 of the Insights Understanding Coaching and Mentoring workbook.
The word ‘insight’, which is used within our model, is a powerful benefit to coaching and mentoring, it is the way in which the learner can be supported in achieving learning insights. This might include for instance self-insight into one’s abilities or behaviour in certain situations or with certain people. Insights in the context of learning are about developing wisdom and takes the learning process beyond simply knowledge or skills.
There are certain aspects of the coaching and mentoring role which may be quite distinctive and need to be considered in developing an understanding of either coaching or mentoring. Included here are definitions which are discussed in the Insights workbook-in some depth. Studies have also shown there are different types of coaching and approaches to mentoring which need to be considered. Whilst both coaching and mentoring are seen as learning focused relationships we have conducted some in depth research which shows the nature of learning in the mentoring relationship and this is shared in my ILM level 5 coaching and mentoring training.